Virtual Personal Assistant-NI

VPA-NI

'Making Business Life Easier'

call handling

Telephone Etiquette Guide

We have all come across them – the Telephonist from Hell – the one who sounds as though they are more interested in the conversation going on in the office rather than actually dealing with you.  So what is the correct etiquette for dealing with an incoming call? Where possible all incoming calls should be answered […]

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