'Making Business Life Easier'
Saying goodbye to a client can be a difficult time.
Losing a client can be a difficult time for any business – so why am I happy about losing this one? Paul first contacted me in 2009 as he needed access to professional secretarial and admin support but he did not want the responsibility of employing staff again. It didn’t take long to identify how […]
Telephone Etiquette Guide
We have all come across them – the Telephonist from Hell – the one who sounds as though they are more interested in the conversation going on in the office rather than actually dealing with you. So what is the correct etiquette for dealing with an incoming call? Where possible all incoming calls should be answered […]